Refund policy

Return & Refund Policy
Thank you for shopping at Vanity Babe. We want you to be completely satisfied with your purchase. All returns and refunds are processed in accordance with the official policy outlined below and confirmed at our Shopify checkout.
⏳ The 7-Day Return Window
  • You have within 7 days from the date you receive your delivery to request a return or refund.
  • Requests submitted after this 7-day period will unfortunately not be eligible for processing.
📋 How to Initiate a Return
  1. Ensure your request falls within the 7-day delivery window.
  2. Locate your original order number.
  3. Contact our customer support team at hello@vanitybabe.co.za with your order details.
  4. Our team will review your request and provide you with step-by-step instructions on how to proceed.
💳 Refunds & Processing
  • Approved refunds will be automatically processed back to your original payment method.
  • All payment processing and transaction security are handled securely via Shopify’s encrypted gateway. Vanity Babe never stores your personal financial or credit card information.
🚫 Exclusions
  • Certain items may be excluded from returns due to health, hygiene (such as cosmetics/beauty products), or custom private labelling constraints. Please check the individual product pages for eligibility terms before purchase.
  • We deliver exclusively within South Africa. Because international shipping is not available, we cannot accommodate return logistics from outside the country.